Privacy Policy

 

Last updated: November 2025

FrameShift Consulting (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard information when you visit our website, contact us, or use our services.

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1. Who We Are

FrameShift Consulting is a business consultancy and communication strategy partnership based in Rotterdam, The Netherlands. We operate in accordance with the EU General Data Protection Regulation (GDPR). You can contact us at our business address in Rotterdam or by email at frameshiftconsulting@gmail.com.

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2. Information We Collect

We collect and process personal data that you provide to us directly, such as your name, email address, phone number, company name, and role. This information is typically obtained when you contact us, request information, or engage our consulting services. In addition, we may collect communication data related to messages or inquiries you send to us by email or through our website. We also gather limited technical data automatically, such as your IP address, browser type, and the pages you visit on our website, in order to improve its functionality and user experience. We do not intentionally collect sensitive personal information or data from individuals under the age of sixteen.

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3. How We Use Your Information

We use personal data primarily to respond to inquiries, provide and manage consulting services, maintain communication with clients, and improve our operations and website. Your data may also be used to meet legal and regulatory requirements. We only use your information for the purposes for which it was collected, unless we determine that another purpose is compatible with the original one.

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4. Legal Basis for Processing

The processing of personal data is carried out on the basis of one or more lawful grounds. These include the performance of a contract when data is necessary to deliver our services, our legitimate interest in operating and improving our business, your consent where it is specifically required, and compliance with legal obligations that apply to our activities.

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5. Data Sharing and Disclosure

We do not sell or rent personal data to third parties. Information may be shared only with trusted service providers who assist us in operating our business, such as IT and accounting partners. These parties are bound by confidentiality and data protection obligations. Personal data may also be disclosed if required by law or to protect our legal rights.

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6. Data Retention

Personal data is retained only for as long as necessary to fulfil the purposes described in this policy or as required by law. Once the data is no longer needed, it will be securely deleted or anonymised.

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7. Data Security

We take appropriate technical and organisational measures to protect personal data from unauthorised access, loss, misuse, or alteration. While we strive to ensure a high level of security, no system or online transmission can be guaranteed to be completely secure.

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8. Your Rights

Under the GDPR, you have the right to access your personal data and to receive a copy of it, to request correction or deletion of inaccurate or unnecessary information, and to object to or restrict the processing of your data in certain circumstances. Where processing is based on consent, you have the right to withdraw that consent at any time. You also have the right to lodge a complaint with a supervisory authority, such as the Autoriteit Persoonsgegevens in the Netherlands. To exercise your rights, you may contact us at frameshiftconsulting@gmail.com.

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9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or in applicable laws. The latest version will always be available on our website, and the date of the most recent update will be indicated at the top of this page.

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10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact FrameShift Consulting in Rotterdam, The Netherlands, by email at frameshiftconsulting@gmail.com.